Term of Service

Jakaichi Mart Regulation

Jakarta Ichiba serve in Jakarta Region only.

Basic Regulation for shopping in Jakarta Ichiba

  • Cancelation is accepted up to 1 day in advanceIn case of the cancelation on the delivery day 100% of the price will be charged.

  • If you can not pick up after delivery due to customer's convenience, we will accept re-delivery Rp. 20,000/ time.

  • Please be prepared to answer the phone as much as possible before and after delivery time. In addition, if you wish to re-deliver the next day, you will not be able to exchange fresh food.

  • We have confirmed the quality sufficiently, but if there is anything wrong, please let us know at Jakarta Ichiba Line, email or storefront.

  • Delivery fee is up to the place to deliver to. We will tell you by phone after your ordering.

  • Minimum shopping purchase in Jakaichi Mart is Rp.200,000.

 

Delivery schedule

  • Delivery will be made according to the delivery schedule of the Jakarta Ichiba. Depending on traffic conditions, there is a possibility that the time will be around 1 hour from the time announced. Customers who wish to specify a delivery time are requested to receive at least 2 date/ time candidates. 

  • Our delivery schedule start from 10:00 AM - 03:00 PM, After that schedule, the delivery order will be counted as next day.

 

Confirmation schedule

The Operation Center is open until 03.00 PM. Customers who wish to ship the next day should place an order in the morning. Depending on the order status, the order may be confirmed the next day. Please place an order with a generous schedule.

 

Valid order deadline

The valid order deadline is 1 month after the order is confirmed. If the quantity is large or the order is longer than 1 month, please contact us at the store.

 

Order change conditions

Orders can be changed up to 2 days prior to shipment. Order changes may not be accepted even more than 2 days in advance due to availability and store conditions. Please note.

 

Managing customer information

Personal information received from customers will be stored at PT. Daisei Retail Indonesia and will not be used for anything other than the Jakarta Ichiba business.

Payment

There is two kind of payment: Cash on Delivery and Bank Transfer. If you choose Cash on Delivery, please pay through Jakarta Ichiba courier directly when your order arrives. If you choose Bank Transfer, you agree to send us transfer proof or receipt of the payment, please send to sales@jakaichimart.com.

 

Sanctions / fines for customers

Jakarta Ichiba takes no responsibility for delivery, damage after receive, or storage defects. If you deliberately ask for damage to the product or compensation for it, there is a possibility of refusing future purchases.

Basic rules for delivery

At Jakaichi Mart, we will deal with orders, confirmation, confirmation of delivery date, payment, shipping and receipt.

We serve in Jakarta Region only.

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Customer Service

jakaichimart@gmail.com

Phone: 021-765-5475

HP: 0813-1150-2589

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